Privacy policy

1. Who processes your data

The data controller is Frentana Palchi srl, VAT no. 02614780696, which runs Palazzo Belvedere, Via Vico del Carcere 21, Sant'Apollinare, San Vito Chietino (CH). For any questions: palazzobelvederedimoraaperta@gmail.com, tel. +39 377 375 5766.

2. What data we collect

• Data you send us: name, dates of stay, number of guests, room, notes, and your phone number or email address when you contact us on WhatsApp, by email or by phone. The form on this site does not store or send anything: it prepares the message on your device and you decide whether to send it to us via WhatsApp.
• Data for your stay: personal and ID document details, which Italian law requires us to report to the police (Alloggiati Web service) and, in statistical form, to the relevant authorities; data for receipts or invoices and for the deposit. If you pay by card via a link, the payment is handled by the payment provider: we never see your card details.
• Technical data: the service hosting this site (Netlify) records technical data such as your IP address, for security and to keep the site running.

3. Why we use it

• To answer your requests and manage your booking (pre-contractual measures and contract, Art. 6(1)(b) GDPR).
• To meet legal obligations: police reporting, tax and statistical obligations (Art. 6(1)(c) GDPR).
• To keep the site secure (legitimate interest, Art. 6(1)(f) GDPR).

4. How long we keep it

We keep data for as long as needed to handle your request and your stay. Tax documents are kept for the period required by law.

5. Who we share it with

Authorities where required by law (police, tax administration, statistical bodies), our accountant, and the technical providers we use: website hosting, the payment service and, if you use them to contact us, WhatsApp and the email service. Some of these providers are based outside the European Union, for example in the United States: in these cases transfers take place with the safeguards provided by the GDPR (EU-US Data Privacy Framework or standard contractual clauses).

6. Cookies

This site uses no profiling cookies or analytics tools, and the fonts are loaded from our own server. Links to Google Maps, Booking.com and WhatsApp lead to external sites with their own privacy policies.

7. Your rights

You can ask to access, correct or delete your data, restrict or object to its processing, or receive it in a portable format (Arts. 15–22 GDPR), by writing to palazzobelvederedimoraaperta@gmail.com. You can also lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).